Last updated: 2026-03-12
These Terms and Conditions (hereinafter, "Terms") govern the access and use of the Syncra platform (hereinafter, "the Service"), owned by Syncra Agency, with registered office in Barcelona, Spain. These Terms are governed by Spanish law, Regulation (EU) 2016/679 (GDPR), Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), and Royal Legislative Decree 1/2007 approving the General Consumer and User Protection Act.
In compliance with Article 10 of the LSSI-CE: Company name: Syncra Agency. Registered office: Barcelona, Spain. Email: legal@syncra.agency. Activity: provision of digital marketing intelligence services through a SaaS (Software as a Service) platform.
Access to and use of the platform implies full and unreserved acceptance of these Terms. If you do not agree with any of the conditions, you must not use the Service. Syncra reserves the right to modify these Terms at any time, publishing the updated version on this page. Material changes will be notified at least 30 days in advance by email or platform notice.
Syncra is a SaaS marketing intelligence platform that offers: (a) Data aggregation from multiple digital marketing platforms (Instagram, Facebook, Google Ads, TikTok, LinkedIn, Pinterest, Twitter/X, Mailchimp, Shopify, among others). (b) AI-powered analysis and insight generation. (c) Automated report and performance report generation. (d) Social media post planning and management. (e) AI-assisted content and campaign generation. (f) Multi-location management for business groups and franchises. The Service is provided 'as-is' and 'as-available'.
To use the Service you must create an account providing truthful, complete and up-to-date data. You are responsible for: (a) the confidentiality of your access credentials; (b) all activities carried out under your account; (c) immediately notifying Syncra of any unauthorized use of your account. Syncra reserves the right to suspend or cancel accounts that provide false information, breach these Terms, or pose a security risk to the platform.
Syncra offers monthly subscription plans. Current prices are displayed on the pricing page and may change with 30 days' notice. Billing is in advance, at the beginning of each monthly period. All payments are processed securely through Stripe Inc. Stated prices include applicable VAT in accordance with Spanish and European regulations. Right of withdrawal: pursuant to Art. 103.a) of RDL 1/2007, as this is a digital service whose execution begins with the express confirmation of the user, you waive the 14-day right of withdrawal once the service provision begins.
You can cancel your subscription at any time from your account settings. Cancellation will take effect at the end of the current billing period, maintaining access until that date. No pro-rata refunds are given for the unused period, except for billing errors attributable to Syncra. Additional features with unit cost (such as AI campaign generation) are non-refundable once executed.
You agree to use the Service lawfully and in accordance with these Terms. The following is expressly prohibited: (a) using the Service for illegal, fraudulent activities or those that violate third-party rights; (b) attempting to access other accounts, data or systems without authorization; (c) reverse engineering, decompiling or disassembling the software; (d) overloading infrastructure through automated scraping, DoS attacks or API abuse; (e) introducing malicious code, viruses or malware; (f) reselling or redistributing the Service without written authorization; (g) using the Service to send spam or unsolicited communications through connected integrations.
All content, design, source code, algorithms, trademarks and logos of Syncra are the exclusive property of Syncra Agency, protected by Spanish and international intellectual and industrial property legislation. The subscription grants a limited, non-exclusive, non-transferable and revocable license to use the platform in accordance with these Terms. Content generated by AI from your data is your property, although Syncra reserves the right to use anonymized and aggregated data to improve its models and services.
You retain all rights to the data and content you upload or generate through Syncra. You grant us a limited license to process said data exclusively for the provision of the Service. You can export your data at any time in standard formats (CSV, JSON, PDF). After account cancellation, we will retain your data for 30 days before permanent deletion, subject to legal retention obligations.
The Service allows connecting third-party platform accounts (Meta, Google, TikTok, LinkedIn, etc.) via OAuth protocols. Syncra acts as a technical intermediary and is not responsible for: (a) changes in third-party APIs or policies affecting data availability; (b) the accuracy or completeness of data provided by said platforms; (c) access suspensions decided by third-party platforms. The use of each integration is subject to the terms of service of the corresponding platform.
AI features (analysis, recommendations, content and campaign generation) are assistive tools and do not replace professional judgment. Syncra does not guarantee that AI recommendations are suitable for your specific situation. You are responsible for reviewing and validating any AI-generated content before publication or commercial use. Data processed by AI is subject to the Privacy Policy and the DPA with the model provider.
Syncra strives to maintain 99.5% monthly availability, excluding scheduled maintenance windows (notified 48h in advance). However, we do not guarantee uninterrupted Service availability. We will not be liable for interruptions caused by: scheduled or emergency maintenance, third-party infrastructure failures (cloud providers, CDN, platform APIs), force majeure, or security attacks despite implemented measures.
To the maximum extent permitted by Spanish law: (a) Syncra shall not be liable for indirect, incidental, special or consequential damages arising from the use of the Service. (b) Syncra's total liability in any claim shall not exceed the amount paid by the user in the 12 months prior to the event giving rise to the claim. (c) We are not responsible for business decisions made based on insights or recommendations generated by the platform or its AI. These limitations do not apply in cases of willful misconduct or gross negligence under the Spanish Civil Code.
You agree to indemnify and hold harmless Syncra Agency, its directors, employees and collaborators from and against any claim, damage, loss or expense (including legal fees) arising from: (a) your breach of these Terms; (b) misuse of the Service; (c) infringement of third-party rights; (d) content you publish or generate through the platform.
The processing of your personal data is governed by our Privacy Policy (available at /privacy), which forms an integral part of these Terms. We recommend reading it carefully.
These Terms are governed by Spanish law. For the resolution of any dispute arising from the interpretation or execution of these Terms, both parties submit to the jurisdiction of the courts and tribunals of Barcelona, Spain, without prejudice to mandatory forums applicable to consumers under RDL 1/2007. For consumer claims by EU residents, you may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
For any inquiries regarding these Terms, you can contact us at: Email: legal@syncra.agency. Syncra Agency, Barcelona, Spain.